FAQ O-WM-2-BT

Solutions may help you:

1. If Bluetooth of smart phone is off, turn on the Bluetooth of the smart phone.

2. If Smart Life APP is not latest version, down load the latest version Smart Life APP via Apple or Google APP store.

3. If the device is already connected with another smart phone, press the device button and turn it to Pair Mode. Long press the button and activate device pairing.

Solutions may help you:

1. The single water usage (one by one) will be cleared after 24 hours.

2. The month water usage will be cleared after 1 year.

3. The year water usage will be cleared after 3 years.

Solutions may help you:

If the filter washer is lost or damaged,

1) ensure the filter washer is in place;

2) ensure the filter washer is clean and undamaged;

3) ensure the faucet connection is hand tight.

Solutions may help you:

If the counting flywheel does not rotate properly or the filter is clogged,

1) clean the stones or dirt in the flywheel;

2) clean or replace the filter if it is clogged;

3) contact customer service for a new replacement if the flywheel is damaged.

Solutions may help you:

If the battery is dead or is not installed properly,

1) replace with 2 new AAA Alkaline Batteries;

2) ensure the battery compartment is clean and the battery is installed with correct direction;

3) tightly screw the battery cap.

Water meter counting has ±5% tolerance.

Here are tips to test the counting performance:

1) ensure the counting unit (liter/gallon) is correct;

2) ensure to install a garden hose on the outlet and the water flow is 0.3GPM (1LPM) at least.

Solutions may help you:

1. Long press the device button at Flow Mode can switch the flow unit from GAL to L.

2. Use the Smart Life APP to switch the flow unit.